Refund Policy

At Ziymet Jewellery, we work hard to provide premium quality jewellery and a smooth shopping experience. If you are not completely happy with your purchase, we offer an easy refund process.

When Refunds Are Allowed

• Refunds are valid within 7 days from the date your order is delivered.
• The jewellery must be unused, unworn, and returned in its original packaging with all tags and accessories included.
• Refunds will not be approved if the item is damaged due to misuse, wear and tear, or if packaging is missing.

Non-Refundable Items

• Customized or engraved jewellery cannot be refunded.
• Products purchased during a final sale or clearance offer are non-refundable.
• Delivery charges from the original order will not be refunded.

Refund Timeline

• Once we receive and inspect the returned jewellery, your refund will be processed within 3 business days.
• The refund will be issued to your original payment method or as store credit if preferred.

Damaged or Wrong Items

• If the product received is damaged or incorrect, a full refund will be issued, and return shipping costs will be covered by us.